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From June 10th to 13th, 2026, medical staff from various regions of the Tokushinkai Group who joined the company this year took the "Telephone Etiquette Skills Certification Exam (Moshi Moshi Certification)."

Our group actively encourages our staff to take this certification exam, which aims to improve the quality of communication with patients by training them in telephone etiquette skills, including polite language and business manners.

The photos show the pre-certification training sessions conducted by Ms. Tomoko Matsuo and Ms. Nami Usui, who regularly provide us with training on customer service manners and telephone etiquette, at various locations across the country.

I received comprehensive guidance on a wide range of topics, from appropriate language use in telephone conversations and techniques for conveying a sense of security and trust through voice alone, to face-to-face business etiquette such as exchanging business cards.

Our group will continue these efforts to ensure that patients can use our clinics with peace of mind and comfort, regardless of the area or the experience level of the staff.