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On April 2026, 4, a training session for new staff was held at Matsumura Dental Niitsu Clinic, led by communication instructor Tomoko Matsuo.

The purpose of this training is to enable first-year staff who joined the company in April to learn the proper customer service practices and behavior required for working adults, and it is held regularly throughout the year.

This time, participants deepened their understanding by combining lectures and practical experience about the language they should be careful of, techniques to promote communication, how to speak and behave in a way that makes a good first impression, and things they should keep in mind.

Our group will continue to hold such training sessions nationwide on a regular basis, striving to provide a consistently high standard of medical care regardless of area or staff experience.