Privacy Policy

About protection of personal information

Introduction
The Tokushinkai Medical Corporation Group (hereinafter referred to as "the Group"; see at the end of this document) recognizes the importance of protecting personal information, and as a group that provides comprehensive services including medical care, healthcare, event hall operation, and daycare center operation in addition to comprehensive dental medical services, we adhere to a compliance program (a management system for protecting personal information), handle personal information accurately and sincerely, and conduct business activities with a high level of transparency.
In order to properly protect personal information, our group has established the following personal information protection policy.

– Use and acquisition

The purpose of use of personal information is posted in each of our group's facilities.
Personal information will not be handled beyond the scope necessary to achieve the intended purpose.
In addition, if there are any changes to the purpose of use, we will notify you by posting a notice in each of our Group facilities or on our Group website.
Personal information will not be obtained through inappropriate means.

– Proper and safe management

Personal information will be kept accurate and up-to-date to the extent necessary to achieve the intended purpose of use.
We will endeavor to properly manage personal information to prevent it from being leaked, lost, altered, or accessed illegally.

– Provision to third parties

When providing personal data to third parties such as private insurance companies, workplaces, schools, etc. for inquiries, we will obtain the prior consent of the individual, except as permitted by law.
In order to provide appropriate medical care to patients, we may provide personal data without notifying the patient when coordinating with other third-party medical institutions or requesting the opinion of other doctors. If you would like to hear the details, please ask.

– Compliance with laws and regulations and improvement of personal information protection systems

We will comply with Japanese laws and other regulations regarding personal information, and will review each item appropriately to continually improve our personal information management system.

– In response to requests from the individual

In principle, we will comply with requests to disclose, correct, or suspend the use of personal data held by us.
For complaints or inquiries regarding the handling of personal information, please contact "Personal information consultation window" will be accepted, so please let us know.

– Compliance with laws and regulations regarding personal information protection and continuous improvement

Our group will comply with laws and regulations and other standards regarding the protection of personal information when handling such information.
In order to properly protect personal information, we will continually review and strive to improve the systems and mechanisms for protecting personal information within each of our group's facilities.

Established March 18, 4
Revised on March 30, 3
Tokushinkai Medical Corporation Group
Representative: Hiroshi Matsumura

Our group will use personal information for the following purposes.

– Used within each facility to provide medical care and services to patients

Medical records and records of services provided will be created by filling out a medical questionnaire and having patients submit their insurance cards.
Use for surveys, various examinations, diagnosis, presentation of treatment plans (explanation and consent), lifestyle guidance, etc.
Use for prevention, treatment, functional recovery, etc.
For the purpose of settling medical expenses, service fees, etc.
The purpose of improving medical care and services by maintaining and improving health, providing notifications for regular checkups, etc.

– Use of patient medical information by providing it to parties outside the hospital

To cooperate with other hospitals, clinics, pharmacies, nursing care support providers, etc. in providing medical services to patients.
Responding to inquiries from other hospitals, clinics, pharmacies, etc.
Use by dental laboratories and other subcontractors for their business purposes.
To explain the patient's condition, treatment plan, post-treatment predictions, lifestyle advice, etc. to family members.

– Medical insurance administration

Used for outsourcing medical insurance administration.
Insurance claim statements prepared within each facility are submitted to the screening and payment agency for use in billing for medical expenses.
Responding to inquiries from review and payment agencies or insurers.
When medical examinations are conducted on behalf of a company or other entity, the purpose is to notify the company or entity of the results.
Consultation or notification to medical professional organizations, insurance companies, etc. related to medical liability insurance for doctors and dentists, etc.
Use to improve the quality of medical care and services

– To improve the quality of medical care and services

Clinic management and operation within each facility

To use the information as basic information for improving medical care and services and for improving operations.
For use in case studies during staff training sessions etc.
To introduce our group's products and services.
To provide information about our group's various products and services, campaigns, events, etc.
To use for customer support such as after-sales service to our group's patients.
Responding to enquiries and consultations from patients.

About joint use of personal information

In order to provide comprehensive services within the Group, the Group will jointly use personal information within the scope of the intended use as follows:

1. Scope of parties to joint use

The scope of parties that may jointly use personal information will be each company in our group.

2. Purpose of Use

The purpose of joint use is the same as that stated above.

3. Items of personal information to be jointly used

The items of personal information to be jointly used are as follows:
①Information about patient attributes such as name, address, telephone number, and email address
② Information related to reservations for facilities and services operated by each company of our group
③All personal information concerning patients acquired during treatment or provision of services
④Personal information of patients provided in questionnaires, inquiries, etc., or any other personal information provided by patients

4. Administrator